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Your Satisfaction is Our Priority
At NUSKYN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure a hassle-free experience. This section will outline the eligibility criteria for returns, including the condition of the items, the time frame for returns, and the necessary steps to initiate a return.
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. Customers have 48hours from the date of delivery to request a return. We encourage you to inspect your items upon receipt and contact us immediately if you have any concerns.
Additionally, items marked as final sale or clearance are not eligible for return. If you need assistance with your return, please reach out to our customer service team, who are here to support you throughout the process.
To ensure a smooth return process, please follow our shipping and packaging guidelines carefully. Begin by securely packaging the items you wish to return to prevent any damage during transit.
Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We highly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $100 to ensure they are returned safely.
To expedite the processing of your return, please include a copy of the original invoice or a completed return form inside the package. This will help us process your return quickly and efficiently.
Lastly, we advise you to keep the shipping receipt until your return is fully processed. This will provide you with peace of mind and a record of your return shipment.